Returns

Request a return within 30 days of delivery.

Before sending your item

Email support@northstarroastery.com with your order number and the item you would like to return. Items must be unused and in their original packaging. Wait for return instructions and the correct return address before sending anything back.

Refunds

We inspect returned items and email you with the result. Approved refunds go to the original payment method. Your payment provider determines when the refund appears in your account.

Damaged or incorrect items

If an item arrives damaged or is different from your order, contact us with your order number, a description and photographs of the item and packaging.